{"id":1050,"date":"2009-03-31T17:37:21","date_gmt":"2009-03-31T09:37:21","guid":{"rendered":"http:\/\/www.janleow.com\/life\/?p=1050"},"modified":"2009-03-31T17:37:21","modified_gmt":"2009-03-31T09:37:21","slug":"the-problem-with-hardware-warranty-claims","status":"publish","type":"post","link":"https:\/\/www.janleow.com\/life\/the-problem-with-hardware-warranty-claims.html","title":{"rendered":"The problem with hardware warranty claims"},"content":{"rendered":"<p>Now that my Gigabyte motherboard CMOS\/BIOS is half-dead and no longer functioning, I find it a tad irritating to have to update \/ adjust the Vista time in order for it to its automated functions like Windows update, Kapersky anti-virus update, and all the other essential automatic updates. Since they all rely on the system clock to determine when it should trigger itself to download the required software and data to run. So it is kind of troublesome to this everytime, not to mention it can&#8217;t reboot without resulting in black screen unless I shut off the main power to clear the CMOS.<!--more--><\/p>\n<p>Since the Gigabyte motherboard is more than 1 year old, All IT will charge a handling fee of RM$30 for taking the motherboard to the agent for warranty claim although the warranty for it is 3 years. I thought I could save the RM$30 by bringing the motherboard directly to the agent themselves, and got the contact number from All IT support staff.<\/p>\n<p>It seems there are two distributor for Gigabyte in Malaysia, so depending on the motherboard version, I will have to contact the correct one for warranty claim. However All IT only have one number in their phone book so I took that one and gave it a shot. The distributor was called Nation-Tech Sdn Bhd, calling them up they said they were agent for the Intel versions of the Gigabyte motherboards, and I should contact their counterpart namely Inforce Sdn Bhd who are the distributor for AMD versions of Gigabyte motherboards.<\/p>\n<p>Ok, after getting the contact details from Nation-Tech, I called up Inforce and inquired about the warranty claim. And surprise, surprise! Though they are the authorised agent to distribute AMD versions fo Gigabyte, they still need to sent it back to Nation-Tech for parts replacement! I can&#8217;t go directly to Nation-Tech because I need to register the warranty claim with Inforce first. This is a very unusual arrangment, but I guess I have no choice but to follow their procedure.<\/p>\n<p>And since my motherboard is rather old model, I think it came out around year 2007 since the BIOS date showed that date in the error message, Nation-Tech may or may not have replacement parts. If they don&#8217;t have, they will need to send it all the way back to Taiwan! All in it would probably take about one month or so to get my PC to its original state.<\/p>\n<p>Hmm&#8230; If I didn&#8217;t want to wait, my alternate idea was just to buy another motherboard for replacement. A quick visit to the All IT store during lunch time, I checked some of the motherboards available. I couldn&#8217;t find one that is suitable, because if too cheap, it didn&#8217;t have support for Firewire, and the better priced versions do not support the AMD Athlon CPU. AMD is moving more towards the tri-core Phenom versions and many motherboards support only those chips.<\/p>\n<p>So looks like my best bet is to claim warranty and have to do without a desktop PC until it was all fixed. Sigh&#8230;<\/p>\n<p>Gigabyte distributor\/agent contact:<br \/>\n1) Nation-Tech S\/Bhd<br \/>\nLot 16556 Jalan 20, Taman Kencana<br \/>\nCheras, Kuala Lumpur<br \/>\nTel: 03-4280 6636<\/p>\n<p>2) Inforce Sdn Bhd<br \/>\nBlock A, 7-3-1, Megan Corp Park<br \/>\nJalan 2\/125E, Taman Desa Petaling, Kuala Lumpur<br \/>\nTel: 03-9058 9011<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Now that my Gigabyte motherboard CMOS\/BIOS is half-dead and no longer functioning, I find it a tad irritating to have to update \/ adjust the Vista time in order for it to its automated functions like Windows update, Kapersky anti-virus update, and all the other essential automatic updates. Since they all rely on the system &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.janleow.com\/life\/the-problem-with-hardware-warranty-claims.html\"> <span class=\"screen-reader-text\">The problem with hardware warranty claims<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[6],"tags":[46,50,51],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p1bS5F-gW","jetpack-related-posts":[{"id":1039,"url":"https:\/\/www.janleow.com\/life\/there-goes-my-gigabyte-ga-ma69g-s3h-bios.html","url_meta":{"origin":1050,"position":0},"title":"There goes my Gigabyte GA-MA69G-S3H BIOS","author":"Jan","date":"23 March 2009","format":false,"excerpt":"The computer time was not up to date for the pass one week or so, and I wondered what was wrong with my PC. Usually if the time was not keeping, it meant that the CR2032 flat button battery in the Gigabyte GA-MA69G-S3H motherboard was either weak or dead. So\u2026","rel":"","context":"In &quot;Computer Devices&quot;","block_context":{"text":"Computer Devices","link":"https:\/\/www.janleow.com\/life\/category\/computer-devices"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":84,"url":"https:\/\/www.janleow.com\/life\/gigabyte-usb-port-bracket-12cr1-1ub030.html","url_meta":{"origin":1050,"position":1},"title":"Gigabyte USB port bracket 12CR1-1UB030-51\/R (or -21\/R)","author":"Jan","date":"5 March 2008","format":false,"excerpt":"The Gigabyte USB 4-port\/2-port bracket panel 12CR1-1UB030-51\/R (or - 21\/R) is one really difficult to find motherboard accessory. Almost no shops carried this item. I could find this item on sale online, even then they too are usually out of stock. One day, while walking around MidValley Kuala Lumpur, I\u2026","rel":"","context":"In &quot;Computer Devices&quot;","block_context":{"text":"Computer Devices","link":"https:\/\/www.janleow.com\/life\/category\/computer-devices"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":76,"url":"https:\/\/www.janleow.com\/life\/choosing-new-pc-gigabyte-ga-ma690-s3h.html","url_meta":{"origin":1050,"position":2},"title":"Building a new Gigabyte PC for my Dad","author":"Jan","date":"26 February 2008","format":false,"excerpt":"My dad's been complaining of slow internet connection despite having signed with Streamyx broadband service. He was expecting a better user experience with the cyberworld with the broadband but unfortunately it was not the case. In most cases like this, it is usually the old PC system that was the\u2026","rel":"","context":"In &quot;Computer Devices&quot;","block_context":{"text":"Computer Devices","link":"https:\/\/www.janleow.com\/life\/category\/computer-devices"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":70,"url":"https:\/\/www.janleow.com\/life\/a-new-year-a-new-pc-gigabyte-ga-ma69g-s3h.html","url_meta":{"origin":1050,"position":3},"title":"A New Year, a new PC \u2013 Gigabyte GA-MA69G-S3H","author":"Jan","date":"8 January 2008","format":false,"excerpt":"It was slow first week after the New Year, but after that everything seems to get clog up with heavy rush hour traffic; customers request for speedy delivery of goods, unreasonable demands from work sure bogs you down. 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